Practical insights for independent veterinary clinic owners and their teams.
New on the Agent plan: put a "Book an appointment" button on the website you already have. Copy it from Settings into Wix, Squarespace, WordPress or any site, with no plugins and no developer. People who aren't clients yet can ask to be seen through the same website, and you add them with one click.
Versions 1.11 through 1.13 turn the pet-owner portal into a place where owners get things done. They can book a real open time, pay a deposit that later applies itself to the visit invoice, cancel inside your window, and request refills that land in Tasks. Plus announcements, post-visit check-ins, and your logo on every client email.
Halloween is the one night most households bring home a large bag of chocolate and leave it where the dog can reach it. The risk isn't only what's in the candy. It's the wrappers, the sheer quantity, and the signs that show up days later. Here's how pet owners can get ready for the night, what to do if the dog gets into the candy, and how clinics can prepare for the calls.
A second clinic is a second schedule, a second inventory, and a second set of records. It should not be a second login, a second bill per provider, or a second copy of every mistake in your setup. Here's what changes when you add a site, and a setup checklist to work through before the doors open.
The moment you need your pet's records is rarely a calm one. An emergency clinic asks what he's currently taking, or a boarding kennel wants proof of a rabies shot given three years ago. Here's what's actually in a veterinary record, who it belongs to, and what to ask your vet about getting access before you need it.
Version 1.7 is here. Log a prescription refill without writing a full visit, push your appointments to your own Google Calendar, send only the records you mean to send, and control portal access owner by owner.
A Dachshund's spine, a Cavalier's heart, a Great Dane's stomach: some of the biggest risks to a pet's health are written into its breed before it ever walks through the door. Here's what the research actually shows, breed by breed, and why it's worth having in front of you during the visit, not after.
Chocolate, grapes, xylitol, onions — some of the most dangerous things a pet can eat are sitting in an ordinary kitchen. Here's what's actually dangerous, why, and what to do in the first few minutes if your pet gets into one.
Heatstroke sends more pets to emergency clinics each summer than almost any other preventable event, and it often starts with something a client wouldn't think twice about, like a quick errand with the dog left in the car. Here's the message worth sending before the next heat wave, not during it.
Firework season fills shelters and floods clinics with anxious calls. There's clear evidence on what actually helps, from safe spaces to desensitization to knowing when medication is warranted, and it's worth getting in front of clients before the noise starts.
Pet ownership rarely stays static — couples share a dog, a cat gets rehomed, a litter goes to new families. Most clinic software forces you to choose between losing the medical history and re-keying it. There's a cleaner way.
A missed appointment isn't just lost revenue — it's a blocked slot another patient needed. No-shows are largely preventable, and the fix is simpler than most clinics assume.
Most practice management software is built for large hospital groups. Independent clinics end up paying for features they don't need — and missing the ones they do. Here's what actually matters.
Clients increasingly expect to pay the same way they pay for everything else — on their phone, right after the appointment. Here's a practical guide to getting started without adding complexity.
Documentation is one of the biggest time drains in a clinic day. A few structural habits — plus the right tooling — can cut note time in half while keeping records thorough and defensible.
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